Proof Of Delivery
Gone are the days when proof of delivery (POD) required multiple signatures on carbonised paper. But your business depends on being able to track deliveries and get fast access to the information on delivery dockets. Upstream’s POD solution helps you manage this process without changing your existing systems.
Traditional proof of delivery processes cost you time and money
Gaining instant visibility into transactional documents, especially proof of delivery (POD) documents, can help you run your business more smoothly and accurately, and let you see at a glance what’s been delivered, where, when, and by whom. Old-fashioned, manual POD processes are inefficient, error-prone, and costly. The value of an automated process is that it addresses these challenges. For example:
traditional processes require double handling and manual data entry, which takes time and is open to errors
matching and tracking unreturned documents is time consuming and frustrating
physically filing handwritten documents takes up storage space and makes it hard to find documents later if needed
responding to customer enquiries takes too long because information isn’t available at your fingertips
Managing transactional documents has never been easier. We also provide:
automated barcode solutions
document storage and retrieval services
digital signature capture
Upstream has helped thousands of businesses like yours improve proof of delivery processes, so contact us today to find out how we can help you.
Our Proof of Delivery Solution in Action
Upstream offers a range of proof of delivery solutions that can dramatically alter the way you manage deliveries.
Here’s how it works:
You scan returned PODs to initial verification and workflow.
Automated data extraction means key metadata is automatically extracted and captured.
PO/POD matching compares returned PODs to generated POs to create exception reports and identify outstanding dockets.
You can now search, view, and access dockets instantly and digitally, improving your customer service.
The benefits of our proof of delivery solutions include:
Automated Data Extraction
Remove double handling and manual data entry with automated OCR’ing and information extraction. Specify the key data fields such as job type, company and docket numbers for capture and let the scanning solution do all the work. Important information becomes automatically available, allowing accurate searchability.
Instant Visibility of Unreturned Dockets
Matching and tracking unreturned dockets is both immensely arduous and costly to your business if you are unable to identify missing documents in a timely manner. The POD solution automatically matches returned dockets against those generated that day, providing visibility of those outstanding so you can action promptly.
Digital Access & Retrieval
Organising paper and searching through filing cabinets becomes a thing of the past with POD digitisation. In fact, you no longer need to manually sort or physically store the paperwork. Your processed dockets are captured digitally upon scanning and instantly available in one secure location at the tap of a few keystrokes, giving you control and visibility of each individual docket.
Improved Customer Service
Now you can resolve customer enquiries, mitigate delivery disputes and stock replacement in one call, without even having to leave your desk. Information agility and instant access to digital copies of signed PODs means you can retrieve and email the documents at the touch of a button, further improving cashflow with the time saved.
Access Filed Documents Electronically
Not only remove the laborious task of physically filing and storing your current dockets, but easily digitise years of legacy PODs through back scanning, making them electronically available. Eliminate your filing cabinets and free up valuable office space to be better utilised.
Go Entirely Digital with Sign on Glass
Take your PODs completely digital, creating a paperless process with our mobile ‘Sign on Glass’ solution. Manage the entire process from run sheets, metadata and customer electronic signature capture, to automated workflow providing even more functionality.
How Our Mobile Sign on Glass Solution Works
Manage your entire process digitally, from signature capture to document workflow and access. Customisable, and tailored to suit your company branding, SoG Mobile lets you incorporate the modules important to your business needs.
Here’s how it works:
Using your existing system, simply publish documents digitally to the device instead of printing on paper.
Easily store, search and retrieve documents including PODs, allowing seamless and reliable customer service.
Mobility and field operations solutions that put time back in your day
Field workers deal with a lot of documentation relating to onsite transactions. In the past, these workers would normally have to bring paperwork back to the office for it to be processed. Whether processing involves scanning the documents into a digital system or simply filing them in physical filing cabinets, the net result is a lack of efficiency.
By adding document mobility and information mobility into mobile workflows, organisations can give back huge chunks of time to field workers. They can then see more customers in the day, win more business, and contribute more to the organisation’s overall success.
Using solutions from Upstream, documents such as invoices, delivery dockets, credit notes, driver manifests, HR, and compliance documents can now all be produced on a mobile tablet without altering existing processes.
With onsite processing, Sign on Glass technology, onsite capture, and eForm solutions, field workers can enter information directly into digital systems. From here, the information can be accessed by anyone who needs it, whether they’re in the office or on the road, for real-time information capture without double entry by field staff and admin staff.
This process reduces the need for printed paperwork and delivers additional functionality with digitisation, workflow management, and document access.
Mobility and field operations functionality to drive business growth
Upstream offers a number of solutions to manage field transactions. These include:
This Sign on Glass technology replaces the paper-based transaction in proof of transaction processes. You can conduct point of sale and delivery processes in the field by capturing the recipient’s signature directly on the tablet. This solution means no more lost dockets, missing signatures, or risk of errors. It lets you save on printing costs and retrieve documents instantly.
uDocs OCR and Barcode
Some of the benefits of digitising onsite or delivery processes include:
immediate information access and upload
better customer experience
easy and flexible customisation
Upstream has helped businesses improve their mobility and field operations. Contact us today to see how we can help you.